Zendesk vs Drift
Which one should you choose? Here's how they compare.
| Feature | Zendesk | Drift |
|---|---|---|
| Rating | ★ 4.2 | ★ 4.1 |
| Pricing | $19/mo | Custom |
| Type | paid | paid |
| Company | Zendesk | Drift |
| Founded | 2007 | 2014 |
Zendesk Features
- •Ticketing
- •Live chat
- •AI answers
- •Knowledge base
Drift Features
- •Live chat
- •AI bot
- •Meeting booking
Zendesk Pros
- ✓Comprehensive
- ✓Scalable
- ✓Good integrations
Zendesk Cons
- ✗Can be expensive
- ✗Complex setup
- ✗Learning curve
Drift Pros
- ✓Good for sales
- ✓AI qualification
- ✓Revenue focused
Drift Cons
- ✗Very expensive
- ✗Complex
- ✗Enterprise focused
The Verdict
Both Zendesk and Drift are solid choices in the marketingspace. Here's a quick summary:
Choose Zendesk if:
- • You need comprehensive
- • You need scalable
Choose Drift if:
- • You need good for sales
- • You need ai qualification