Mailchimp vs Zendesk
Which one should you choose? Here's how they compare.
| Feature | Mailchimp | Zendesk |
|---|---|---|
| Rating | ★ 4.2 | ★ 4.2 |
| Pricing | $13/mo | $19/mo |
| Type | freemium | paid |
| Company | Mailchimp | Zendesk |
| Founded | 2001 | 2007 |
Mailchimp Features
- •Email campaigns
- •Automation
- •AI content
- •Analytics
Zendesk Features
- •Ticketing
- •Live chat
- •AI answers
- •Knowledge base
Mailchimp Pros
- ✓Easy to use
- ✓Good templates
- ✓Free tier
Mailchimp Cons
- ✗Gets expensive
- ✗Limited automation free
- ✗Deliverability issues
Zendesk Pros
- ✓Comprehensive
- ✓Scalable
- ✓Good integrations
Zendesk Cons
- ✗Can be expensive
- ✗Complex setup
- ✗Learning curve
The Verdict
Both Mailchimp and Zendesk are solid choices in the marketingspace. Here's a quick summary:
Choose Mailchimp if:
- • You need easy to use
- • You need good templates
Choose Zendesk if:
- • You need comprehensive
- • You need scalable