Intercom vs Zendesk
Which one should you choose? Here's how they compare.
| Feature | Intercom | Zendesk |
|---|---|---|
| Rating | ★ 4.3 | ★ 4.2 |
| Pricing | $74/mo | $19/mo |
| Type | paid | paid |
| Company | Intercom | Zendesk |
| Founded | 2011 | 2007 |
Intercom Features
- •Live chat
- •AI bot
- •Help center
- •Product tours
Zendesk Features
- •Ticketing
- •Live chat
- •AI answers
- •Knowledge base
Intercom Pros
- ✓Comprehensive
- ✓Good AI
- ✓All-in-one
Intercom Cons
- ✗Expensive
- ✗Complex
- ✗Overkill for small
Zendesk Pros
- ✓Comprehensive
- ✓Scalable
- ✓Good integrations
Zendesk Cons
- ✗Can be expensive
- ✗Complex setup
- ✗Learning curve
The Verdict
Both Intercom and Zendesk are solid choices in the marketingspace. Here's a quick summary:
Choose Intercom if:
- • You need comprehensive
- • You need good ai
Choose Zendesk if:
- • You need comprehensive
- • You need scalable